FAQ
General Questions
Q: Do I need an Appointment?
A: Appointments are recommended for consultations, custom projects, and evaluations, but walk-ins are welcome during business hours depending on shop workload.
Q: What types of firearms do you work on?
A: Raptor Armory services a wide variety of firearms including pistols, revolvers, AR-platform rifles, bolt-action rifles, shotguns, and select specialty firearms.
Q: Do you work on NFA items?
A: Yes, NFA firearms and suppressors may be serviced in accordance with all applicable federal and state laws.
Q: Can I ship my firearm to you?
A: Yes. Firearms may be shipped to Raptor Armory in compliance with federal and carrier regulations. Please contact us before shipping any firearm.
Cerakote & Refinishing
Q: What Cerakote colors and patterns do you offer?
A: We offer a wide variety of Cerakote colors, camouflage patterns, tiger stripe designs, and custom finishes. Contact us for current options and custom project consultations.
Q: How durable is Cerakote?
A: Cerakote is highly resistant to corrosion, chemicals, and wear when properly applied and maintained. However, no finish is completely scratch-proof or immune to heavy abuse.
Q: Why do refinishing prices vary?
A: Pricing depends on firearm size, condition, disassembly complexity, surface preparation, pattern complexity, and the amount of labor required.
Q: Will polishing remove all scratches or pits?
A: Not always. Deep scratches, rust pits, and previous damage may remain partially visible depending on the condition of the firearm and the desired finish.
Policies & Shop Information
Q: Do you require deposits?
A: Deposits may be required for custom builds, Cerakote projects, restoration work, and special-order parts.
Q: What happens if I do not pick up my firearm?
A: Completed firearms left unclaimed may incur storage fees after 30 days.
Q: Do you test fire firearms after repairs?
A: Yes. Firearms may be test fired when necessary to verify function and safety after service.
Q: Do you guarantee your work?
A: Raptor Armory stands behind its workmanship; however, warranties do not cover misuse, improper ammunition, customer-supplied parts, unauthorized modifications, or normal wear.
Gunsmithing & Repairs
Q: How much do repairs cost?
A: Repair pricing varies depending on the firearm, parts required, and complexity of the issue. Diagnostic evaluations begin at $45, and standard gunsmithing labor is billed at $90 per hour.
Q: Do you provide estimates?
A: Yes. Estimates are provided after inspection and diagnostic evaluation. Additional issues discovered during service may require updated approval before work continues.
Q: How long do repairs usually take?
A: Turnaround times vary depending on workload, parts availability, and project complexity. Standard repairs are often completed faster than custom builds, refinishing, or restoration projects.
Q: Do you install customer-supplied parts?
A: Yes, customer-supplied parts can be installed; however, Raptor Armory is not responsible for failures or compatibility issues related to aftermarket or customer-provided components.
Custom Builds & Upgrades
Q: Do you build custom AR-15s?
A: Yes. Raptor Armory offers custom AR builds ranging from basic configurations to premium custom rifles with Cerakote, upgraded internals, optics, and precision components.
Q: Can you help choose parts for my build?
A: Absolutely. We can recommend components based on your intended use, budget, and performance goals.
Q: Do you offer optic mounting and bore sighting?
A: Yes. We install optics, level scopes, and provide bore sighting services for rifles and pistols.
Transfers & Legal Options
Q: What do I need for a firearm transfer?
A: A valid government-issued photo ID is required. All transfers must comply with federal, state, and local laws.
Q: How much are transfers?
A: Standard firearm transfers are typically $35. NFA transfer pricing may vary.
Q: Can you transfer NFA items?
A: Yes, qualifying NFA items may be transferred in accordance with ATF regulations.
*If you still have anymore questions regarding our policies, feel free to check out our policies page or reach out to us for further information.
Note: All information is subject to change based on current federal, state, and local laws. Please consult legal counsel or your local authorities if you have questions about firearms regulations in your area.